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Image zoom

The marketplace feature that magnifies part of a product image on hover or tap. It only works when the image is large enough.

With Herofab Image size checker

Close-up of the navy jacket's cream sherpa-lined collar and zip pull
Source photo: Jacket on a hanger. Made with Herofab · Detail shot

Zoom lets shoppers check fabric, stitching and details before buying. Each marketplace sets its own pixel threshold, and smaller images are shown without it.

Enlarging a small photo to pass the threshold adds pixels but not detail; an AI upscaler reconstructs fine detail instead.

How zoom works on a product page

The picture on a product page is a reduced version of the file that was uploaded. Zoom shows the shopper the larger original, or a part of it, when they hover, tap or pinch. If the uploaded file is hardly larger than the picture on the page, there is nothing more to show, and the marketplace switches the function off.

So zoom is not a setting the seller turns on. It follows from the pixel dimensions of the upload, measured on the longest side, and marketplaces that offer zoom usually publish the size from which it applies.

What shoppers look for when they zoom

Zooming is the online version of picking a product up. Shoppers check the weave of a fabric, the stitching, the finish of metal parts, the quality of a print and whether a material looks cheap or solid. In clothing, jewellery and shoes it replaces the touch that a shop offers.

That makes zoom unforgiving. Dust, loose threads, fingerprints and retouching marks that are invisible at page size become obvious, and so do details that an editing tool changed or invented.

Large enough, but not empty

A file can meet the size and still zoom badly. A soft photo, a heavily compressed file or a small picture that was simply enlarged has the pixels but not the detail. The shopper zooms in and sees blur.

The dependable source of detail is the original photo: taken in good light, in focus across the product, at the camera's full resolution, and cropped as little as possible.

Image zoom and related terms

Image dimensions
Image dimensions are the width and the height of a file in pixels. They are what a marketplace measures to decide whether zoom is offered.
Megapixel
A megapixel is a million pixels and describes how much a camera records. More megapixels leave more room to crop and still stay above the size that zoom needs.
Image upscaling
Image upscaling enlarges a picture beyond its original dimensions. It can lift a file above the zoom threshold; the fine detail in the result is reconstructed by the software, not recorded by the camera, so compare it with the product.
DPI
DPI describes print density and has no effect on a screen. A file's DPI value does not decide whether zoom works; its pixel dimensions do.
Close-up of the terracotta bomber jacket's ribbed sleeve cuffDetail shot
A detail shot gives one part of the product the whole frame. It shows on purpose what zoom lets the shopper find, and it works where zoom is not offered.

A checklist for images that zoom well

  • The longest side of the file is above the size from which the sales channel offers zoom.
  • The photo is sharp at full size across the whole product, not only in the middle.
  • The file was not enlarged from a small original merely to reach the size.
  • At full size there is no dust, lint, fingerprint or visible retouching.
  • Compression is moderate: fine patterns and edges show no blocks or halos.
  • Small lettering and logos read at full size as they do on the product.
Questions

Image zoom, answered.

Why is zoom not working on my product images?

Almost always because the uploaded file is smaller than the marketplace's zoom threshold. Zoom is generally decided image by image, so one small file in a set loses it while the others keep it. Check the pixel size of the file you uploaded, not of the original: exports, screenshots and images passed through messaging apps are often shrunk on the way.

Can I upscale a small photo so that zoom works?

Yes, upscaling can bring a small photo over the threshold, but the result depends on the original. Plain resizing only stretches the pixels; an AI upscaler sharpens edges and texture, and neither makes a blurred label readable. Herofab's Upscale increases the resolution of a product image two or four times, so buyers can zoom into the fabric, the stitching and the details.

How large does an image have to be for zoom to work?

Large enough that the uploaded file is clearly bigger than the picture shown on the page. Marketplaces that offer zoom set their own threshold for the longest side, and most publish it in their image rules; the rule rows on this page quote several. Herofab's free Image size checker reads a file in the browser and tests it against the published rules of each marketplace.

Does a larger image make the product page slower?

Less than one might expect. Marketplaces and shop systems create smaller versions of every upload and show those on the page; the large file is loaded only when a shopper zooms. What matters more is the file size limit of the sales channel, which a very large or lightly compressed file can exceed.

Should every image in a listing be large enough to zoom?

Ideally yes. Shoppers zoom on whichever picture shows what they want to check, often the detail or the back view and not the first image. A listing in which some pictures zoom and others do not feels inconsistent, and the pictures that do not zoom are usually the ones in which detail matters.

In marketplace rules

What marketplaces say about it.

Updated 25 September 2026

Amazon
Images larger than 1,000 pixels on each side enable zoom Official page
Kaufland
At least 2,048 pixels in height or width Official page
bol
Works with images of at least 1,200 × 1,200 pixels Official page
Walmart
At least 1,500 × 1,500 pixels Official page
Mercado Livre
1,200 × 1,200 pixels recommended so buyers can zoom Official page
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