Contact
Herofab is in early access: sign-up and payments are not open yet. Until they open, write to [email protected] with any question; the sections below on jobs, billing and account requests apply once accounts open.
- Support and billing
- [email protected]
- Personal data
- [email protected]
Help with a job or an image
Write from the email address of your account and include the name of the tool, the date and, if you can, a screenshot of the result. Credits for failed, cancelled or quality-rejected jobs are returned automatically, so there is no need to ask for them.
Billing, receipts and refunds
Payments are processed by Polar, which sends the receipt or invoice for every purchase. Subscriptions are managed and cancelled from the billing page of the app. Refunds follow the refund policy: a credit pack, or the first payment of a subscription, is refunded in full within 14 days if none of its credits have been used.
Personal data
Requests for a copy of your data or for deletion can be made on the account page of the app, or by writing to [email protected]. The privacy notice explains what is kept and why.
Terms
The terms of service set out how Herofab may be used.