Refund policy
This page repeats the refund rules from the terms of service.
- A credit pack, or the first payment of a subscription, is refunded in full if you ask within 14 days of the purchase and none of the credits from that purchase have been used. The credits from that purchase are removed when the refund is made.
- Subscription renewals are not refunded; cancelling stops the next renewal.
- Credits for failed, cancelled or quality-rejected jobs are returned to your account automatically.
- At checkout you ask for the credits to be available immediately, which ends the statutory right of withdrawal for digital content once the service starts. This refund policy applies regardless of that consent.
- This does not limit any right you have under the consumer law of your country.
To ask for a refund, write to support@herofab.app from the email address of your account and include the date of the purchase.